Concerns and Complaints - At Hensall Community Primary School we are very proud of our open door policy. Effective communication with our parents and our whole school community, is very important to us and we always welcome your feedback on how well we are working as a school. If you have any concerns about your child at all we would encourage you to speak with your child's class teacher. Our philosophy is that the sooner a small concern is addressed the less likely it will be to become a big issue. If you feel that the issue is not then resolved you are welcome to discuss your concerns with the head teacher. Our aim is always to ensure that all parties feel supported and satisfied with the resolution to any problem. In the event that you feel a concern or an issue has not been properly resolved, please see our school policy attached below which outlines the procedures to follow.